We owners understand that the work day doesn’t end at 5 or 6 o’clock. If several key things still need to get done, it is often the business owner who gets them done. If a customer calls after hours, the impulse is strongest with us to get back to him and not let it wait until the next day.

All of us at one time another have had disagreements with our boss. So what happens when we are asked to do something we feel we shouldn’t have to do?